Welcome to BigGeo Inc., your trusted provider of DGGS Solutions. At BigGeo, we are deeply committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data within the context of our DGGS solutions and services. By using our services, you signify your consent to the practices detailed in this policy.
BIGGEO PRIVACY POLICY
Last updated: February 10, 2025
BigGeo Global Inc. and its affiliates or subsidiaries (“we “, “us “, “our “, and similar expressions) value your privacy and we want you to understand how we collect, use, share, and protect your personal information when you visit www.biggeo.com and any of its sub-domains (our “Website “), buy products through us, use our services, sign up for an account with us (an “Account “), use our software platform, including Datalab, Marketplace, and Datascape (the “Platform “) (the foregoing collectively, our “Products and Services “), and otherwise interact with us. By using our Website or any of our Products and Services, you are agreeing to the terms of this Privacy Policy.
1. What is personal information?
“Personal information” is generally any information about an identified or identifiable individual, which includes information that can be used on its own or with other information to identify, contact, or locate a natural person.
2. What personal information do we collect about you and how do we collect it?
Information you give to us. Contact data and account profile data. We collect personal information you give us directly when you create an Account, activate a subscription or purchase our Products and Services, or upload data to the Platform. For example, when you create an Account or place an order for Products and Services with us you will give us information like your email address, first and last name, payment information, and your username and password. You may also provide us with other optional information as part of your Account profile, such as avatars or profile images, other contact information, and links to social network profiles you have (including when used for authentication purposes).Data in contracts and other legal agreements. We may also collect information directly from you for contractual or legal reasons. For example, we may ask you to select your jurisdiction when you sign up for Products and Services.Information to verify your identity. We collect information to verify your identity, which may include your name, date of birth, and contact details (e.g., email address, phone number) to verify your identity.Communications. We may collect personal information you include in your communications with us, such as information you include in SMS (text) messages, form submissions on the Website, communication means in the Products and Services, and other electronic messages between you and us (collectively, “Electronic Messages”), or by phone or mail.Marketing preferences, surveys, contests, or promotions. We collect information you include in your marketing preferences with us or that you provide as part of a survey, contest, or promotion that we run and in which you participate.Social and community content. We receive content you post on our social media pages and the public areas of our Website (e.g., if you post a comment on an article we feature on the Website).Device and contact data. If you grant permission in your device settings, certain features may have access to your device and contacts information.Payment processing information. If you have made a purchase through us, or if you make a financial transaction using our Products and Services, we or any third-party payment processors we use will collect information about the purchase or transaction. This includes billing details, credit card information, account, and authentication information.Information you upload. We collect personal information about you when you upload it to the Platform or otherwise give it to us when we provide our Products and Services to you. This includes information we collect when you complete a transaction with us.Information about you that we get from other sources. We may receive personal information about you from other third parties where you have provided consent or where we are permitted by applicable law to receive the information. We protect and process the personal information we receive from third parties as described in this Privacy Policy, consistent with any additional restrictions imposed by the source of the information. Our third-party sources may vary over time and depend upon how you use the Products and Services. For example, we receive information from: Service providers. We use a variety of third-party service providers to help us deliver our Products and Services and these service providers may give us information about you. For example, we may get information from our marketing service providers to support our marketing initiatives, improve our Products and Services, and better monitor, manage, and measure our ad campaigns, such as details about when our service provider shows you one of our ads on or via its advertising platform. We may hire research firms that help us understand our market and where allowed under applicable laws, these researches may provide us with personal information. We may receive personal information about you or your interaction with the Products and Services from certain third parties for troubleshooting purposes, for example when we obtain information about your interaction(s) with customer support and information about technical issues you have raised, including call center recordings, call monitoring records, voicemails, photographs, and chat records.Business partners. We may also collect information about you from our business partners that assist us with providing our Products and Services, developing our business, and understanding our market. Supplemental information and identity verification providers. We may also collect personal information about you from third-party service providers that assist us with verifying your identity. Our Products and Services may also use single sign-on integrations through other platforms and providers (e.g., signing in through a social media account), which includes information sharing between us and the single sign-on provider.Linked third-party services. If you choose to integrate a third-party service with your Account, we may receive information from that third-party service according to your settings with that third-party.Risk management, cybersecurity & anti-fraud providers. We may receive personal information from third parties that help us assess risks associated with our offerings, including to help combat fraud and illegal activity and to help protect your personal information.Joint offering partners. We may offer co-branded services or experiences or engage in joint-marketing activities with others, including through our conferences or live events.Government agencies. We may receive information from government agencies, including from various tax agencies, to help verify your business information or to facilitate your use of our Products and Services.Public information. We may collect individual and household demographic information and preference information from publicly available sources, such as open government databases, social media platforms, and others.Automatic data collection. We, our service providers, and our business partners may automatically collect personal information about you, such as: Information from your use of the Website and Products and Services. We collect personal information about you when you use our Website and Products and Services. This includes information like your Internet protocol (IP) address, your geographic location, the website you visited before coming to our Website, your browser type and settings, log data, your device information (for example, if you’re using a tablet, mobile phone, or desktop computer and the operating system), the date and time when you visited the Website, information about your browser configuration and plug-ins, your language preferences, and other unique identifiers.Usage information. We may collect information about your use of our Products and Services, such as the pages you viewed, the services and features you used or interacted with, your browser type, and details about any links or communications with which you interacted.Communication interaction data. We or our third-party service providers may collect information from email providers, communication providers, and social networks, such as your interactions with our email, text, or other communications (e.g., whether you open or forward emails). We may do this through use of pixel tags (which are also known as clear GIFs), which may be embedded invisibly in our emails.Online behavioral data. We may automatically collect certain personal information about your use and interactions with our Website, social media websites, and marketing campaigns that we or our customers organize, including device information (such as your IP address and unique device IDs), page view information and search results, links, and if you are a customer contact, whether or not a campaign presented or sent to you using our offerings has been viewed, delivered, opened, clicked on, whether it has bounced or was treated as spam.Information from cookies and other tracking technologies. We collect information about you through cookies and similar tracking technologies to provide and support our Website and the Products and Services. More information on our use of cookies is available in our [Cookie Policy].Sensitive personal information. Our Products and Services may ask you to input sensitive personal information, for example when you request financial products be made available to you through collaborations with our business partners, such as products offered through the services of Stripe. The sensitive personal information will be identified at the time we request it from you and may include financial information about you.3. How and when do we use your information?
We use information that we collect about you or that you provide to us, including any personal information, for several purposes:
Consent. We use your personal information when you have consented to the use of it in a particular way. When you consent, you can change your mind at any time. We’ll normally let you know when information is required, and the consequences of failing to provide it or withdrawing your consent. If you do not provide personal information when requested, you may not be able to use our Products and Services if that information is necessary to provide you with the Service or if we are legally required to collect it.To make our Website and Products and Services available to you. We use your personal information to provide your Account and our Website and Products and Services to you and to respond to your requests.To fulfill the purposes for which you provided the information to us. We use your personal information when you give it to us for a specific purpose or for reasons that were described when it was collected, such as providing Products and Services to you, or any other purpose for which you provide it, including for any other reason described in this Privacy Policy.To determine your eligibility. We may use your personal information to evaluate your eligibility for marketing offers, products, and services. To connect you with others. We may use your personal information in connection with our Products and Services to connect you with other people and businesses in the way intended by our Platform. For example, we may collaborate with certain marketplace providers to enable you to purchase goods and services from the third-party provider or marketplace participants.To process payments. We use your personal information to process payments through our Website and Products and Services.To communicate with you and verify your identity. We use your personal information to communicate with you, including to send you Electronic Messages and other communications about the Products and Services and your relationship with us. We also may use your personal information to verify your identity. If we are interacting with you in person, such as when you attend our offices, events, or the location of others that are providing a venue on our behalf, we may use your personal information for security purposes, such as creating a visitor or attendee log.To market and promote our business to you. We use your personal information to market our Website, Products and Services, and business to you, including through surveys and promotions. We may use your information to send you tailored marketing communications about products, services, offers, programs, and promotions of ours and those of our partners and measure the success of those campaigns. For example, we may send different marketing communications to you depending on what we think may interest you based on other information we hold about you. We use your personal information to analyze your interactions with our Website and Products and Services and third parties’ services so we can tailor our advertising to what we think will interest you. For example, we may decide not to advertise our Products and Services to you on a social media site if you already signed up for an Account or follow us, and we may choose to serve you a particular advertisement based on your service choices with us.To customize your experience. We use your personal information to provide you with customized services. For example, we use your location information to determine your language preferences or display accurate date and time information. We also use cookies and similar technologies for this purpose, such as remembering your preferences.To create inferences and for profiling. We use personal information we collect from you and the other sources identified in our Privacy Policy to create a profile about you to reflect your preferences, characteristics, behavior, and other similar characteristics to better understand you and how our Website and Products and Services may be relevant to you. Some jurisdictions give individuals a right to have profiling activities restricted. Please contact us with any requests or information about our use of your personal information for profiling.To improve our Website, Products and Services, and customer experience, and for general research and development. We use your personal information to analyze and learn about how you access and use the Website and Products and Services, to evaluate and improve our Website and Products and Services (including by developing new products and services and managing our communications), and to monitor and measure the effectiveness of our advertising. We usually do this based on anonymous, pseudonymized, or aggregated information which does not focus on you individually. For example, if we learn that most people using our Products and Services in a location or for a particular purpose tend to use a specific integration or feature, we might wish to expand on that integration or feature.To de-identify or anonymize your personal information and to aggregate it with other data. We combine and anonymize information about your interactions with us to create de-identified personal information, anonymized data, and aggregated data for research and development, marketing, promoting, improving, and developing our Products and Services. Personal information does not include information that has been anonymized in such a way that it can no longer be used to identify a specific natural person, whether on its own or in combination with other information. We may use your personal information to create this kind of anonymized or aggregated data.To make our Website and Products and Services secure. We use your personal information to keep our Website and our Products and Services secure, such as when we use your personal information to verify your identity and access credentials.To manage our third-party relationships. We use your personal information to manage our vendor, service provider, and partner relationships.To enforce our rights and to meet our obligations. We use your personal information to carry out our obligations and enforce our rights under contracts and our terms of service, for billing matters, or to comply with legal requirements. We may also use your personal information to protect our and others’ interests, rights, and property where we have a legitimate interest in doing so.To comply with the law. We use your personal information to comply with applicable legal requirements, such as tax and other government regulations, contracts, and law enforcement requests.Notices about our relationship with you. We will also use your personal information to give you notices about your relationship with us.Whistleblower reporting. When you report any concern of non-compliance, unethical conduct, or other alleged violation of our policies or terms of service, personal information you provide will be processed as a part of the investigation of the allegations and retained in accordance with our internal policies until the investigation is complete. While we make every effort to maintain confidentiality, depending on the investigation, disclosing your identity to other individuals may be necessary.4. Automated decision-making and your personal information
We may use machine learning algorithms and forms of automated decision-making. For example, we may use automated decision-making to prevent risk and fraud, to personalize your experience and make it more efficient, and to determine eligibility for certain services or features we offer on our Website and Products and Services. We may also use such technologies to provide and improve the Website and Products and Services and how we deliver them to you. Some jurisdictions give individuals a right to have these automated decisions reviewed by a person. Please contact us with any requests or information about our use of automated decision-making technologies with your personal information.
5. How do we share your personal information?
In addition to other scenarios we have discussed in this Privacy Policy, we may share your personal information in the following ways:
Information we collect and share with others for their own purposes. Our business includes collecting information and data about people and companies that use our Website and Products and Services and sharing that information with other organizations so that they can use it for their own purposes. For example, when you request or order the products and services of third parties through our Products and Services, we will share your request and the information within it, including personal information, to facilitate the transaction.For certain product features. We may use third party integration services, often through an API, to enable you to use certain product features. If you choose to use those features, you acknowledge and agree that you are also bound by the third party’s privacy policy. You may manage your data by visiting the third party’s security settings page or by contacting the third party. When you use these third party integrations, you consent to us sharing your personal information with the owner or operator of the third party integration.Affiliates and subsidiaries. We share personal information with our affiliates and subsidiaries when it is reasonably necessary or desirable, such as to help provide services to you or analyze and improve the services we or they provide, or for other purposes that we identify at the time we collect the personal information from you.Business partners. We may share personal information with our business partners. For example, we may share your personal information when our Website, Products and Services, or other assets are integrated with the services of other parties, but only when you have been informed or would otherwise expect such sharing. Service providers. We share personal information with our service providers that perform services on our behalf. For example, we may use third parties to help us provide customer support, manage our advertisements on other sites, send marketing and other communications on our behalf, to complete purchase and order requests, or to assist with data storage and processing. We use a variety of service providers in connection with the Website and Products and Services. We only share your personal information when you have been informed or would otherwise expect such sharing, such as for verification of authenticity, to provide our Products and Services to you, to follow up on your inquiries, or as disclosed at the time the information is collected.Process payments. We transmit your personal information via an encrypted connection to our payment processor.Following the law or protecting rights and interests. We disclose your personal information if we determine that such disclosure is reasonably necessary to comply with the law, protect our or others’ rights, property, or interests, or to prevent fraud or abuse. In particular, we may disclose your personal information in response to lawful requests by public authorities, such as to meet national security or law enforcement requirements. The laws regarding how this personal information may be used will vary by jurisdiction.Our own advertising. We share personal information with third parties so we can provide you with tailored advertising for our business and measure and monitor its effectiveness. For example, we may share your actual or pseudonymized email address with a third-party social media platform on which we advertise to avoid serving ads to people who already use our Products and Services.Business transfers. If we’re involved in a reorganization, merger, acquisition, or sale of some or all of our assets, your personal information may be transferred as part of that deal or the negotiation of contemplated deals.To provide insights, metrics, and benchmarking data. We share personal information to provide insights, metrics, and information that other organizations, people, and companies may find useful as follows: to help promote or sell its own products or services; to provide market insights and economic data; or for other purposes we disclose to you at the time we collect the information. We only provide anonymized or anonymous aggregate data for such purposes unless we have your permission in advance or as otherwise disclosed at the time the information is collected.For legal reasons. We may share your personal information with third parties for legal reasons without your consent, and as permitted by law, including: when we reasonably believe disclosure is required in order to comply with a subpoena, court order, or other applicable law, regulation or legal process; to protect our, our customers’, and others’ rights, property, or safety; to enforce, remedy, or apply our terms of service or other agreements; to detect or prevent fraud, cybersecurity attacks, or illegal activity; for debt collection; and with regulatory agencies, including government tax agencies, as necessary to help detect and combat fraud, or protect our customers, users, or as required for risk control programs.6. Your rights and choices
Rights to access, update, change, or delete personal information. Where applicable law requires (and subject to any relevant exceptions under law), you may have the right to access, update, change, or delete your personal information. You can access, update, delete, or change your personal information directly in your Account or by contacting us at support@biggeo.com to request the required changes. You can exercise your other rights (including deleting your Account) by contacting us at the same email address. Please note that we may need to verify your identity in connection with your requests, and such verification process may require you to provide us with additional information (e.g., government identification). Even if you have access to your Account, we may request additional information if we believe it’s necessary to verify your identity. If we are unable to verify your identity or request, we may not, in accordance with applicable law, be able to fulfill your request. Please note that, for technical reasons, there is likely to be a delay in deleting your personal information from our systems when you ask us to delete it. When we delete your personal information, it will no longer be retrievable. Please ensure you have exported or otherwise saved your personal information before you ask us to delete it.Withdrawal of consent. If we rely on consent for the collection, use, or disclosure of your personal information, you have the right to withdraw it at any time and free of charge. When you do so, this will not affect the lawfulness of the collection, use, or disclosure of your personal information before your withdrawal of consent. If you wish to withdraw consent, please contact us, or follow the instructions on opting-out of collection and use of your personal information through your Account. Please note that if you withdraw consent, certain features of the Service or your Account may not have full functionality because certain features rely on your personal information to work as intended.Data processing and portability. Some jurisdictions’ laws may give you the right to restrict or object to the processing of your personal information or to exercise a right to data portability. If such rights apply to you, you may exercise them by contacting us or following the instructions in your Account.Commercial electronic messages. Like many other companies, we may ask you to sign up to receive emails and other Electronic Messages from us. If you no longer wish to receive those messages, you can opt-out by following the unsubscribe link in the messages or by contacting us.Complaints. You may have the right to lodge a complaint with a competent supervisory authority, subject to applicable law.7. Please use caution when posting on the public areas or features of our Website and Products and Services
You may be able to post or make public communications on certain areas of our Website or Products and Services, such as comments and questions fields, discussion forums, in-Platform communication functions, and other public discussion mechanisms. These kinds of communications are made at your own risk. Although we may monitor or even control these types of public posts, we are under no obligation to do so. We also cannot control the actions of other users of the Website or Products and Services, including how they will use your public posts and any personal information you include in them. We cannot and do not guarantee that unauthorized persons will not view your public posts or respect your privacy.
8. Where we may store and process your information
We are based out of Canada, but we may process, store, and transfer personal information in Canada or elsewhere. For example, we could use third-party service providers, such as managed hosting providers, credit card processors, customer relationship management (CRM) systems, and technology partners to provide the necessary software, networking, infrastructure, and other services that we use to operate the Website and Products and Services. These third-party providers may process or store personal information on servers outside of Canada.
Locations other than Canada may have different privacy laws, which may be more or less protective. If we move personal information to a location other than Canada, the governments, courts, law enforcement, or regulatory agencies of that country may have access to your personal information through their laws. In addition to Canada, your personal information may be collected, used, disclosed, or stored for any purpose stated in this Privacy Policy in the United States.
9. How do we keep your personal information secure?
We follow industry standards on information security management to safeguard sensitive information, such as financial information, intellectual property, and any other personal information entrusted to us. Our information security systems apply to people, processes, and information technology systems on a risk management basis. No method of transmission over the Internet, or method of electronic storage, is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.
10. How long do we keep your personal information?
In general, we keep your personal information throughout your relationship with us. Once you terminate your relationship with us, we will continue to store archived copies of your personal information for legitimate business purposes in accordance with applicable laws, like defending or enforcing a contractual claim, for audit purposes, to resolve disputes, and to comply with the law. We will continue to store anonymous or anonymized information, such as website visits, without identifiers, to improve our Website and Products and Services. There may be occasions where we are unable to fully delete, anonymize, or de-identify your personal information due to technical, legal, regulatory compliance, or other operational reasons. Where this is the case, we will take reasonable measures to securely isolate your personal information from any further processing until such time as we are able to delete, anonymize, or de-identify it.
11. Children and privacy
Our Website and its features and the Products and Services are not meant for children under 13 years of age. If you are under 13 years old, please do not give us your personal information. If you are the parent or guardian of someone under 13 years of age, please do not give us personal information of that person.
12. How to contact us about privacy questions
If you have a question or a concern about our Privacy Policy or your personal information, please get in touch with us.
13. Changes to our Privacy Policy
We may update this Privacy Policy from time to time to reflect, for example, changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on our Website, and where appropriate, by other means. By continuing to use the Website or the Products and Services after these changes are posted, you agree to the revised policy.
